Shipping & returns

Last updated: 10 October 2026

Courtesy translation. The Spanish version is the legally binding text.

Delivery areas

We ship to mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, Melilla or other destinations. Only orders for the destinations available in the purchase process will be accepted.

Shipping costs

Shipping costs €5.00 (taxes included) for both mainland Spain and the Balearic Islands. Shipping is free when the amount of the products in the order, after discounts, is equal to or greater than €40.00. The applicable shipping cost will be shown before the order is confirmed.

Carrier and lead times

Orders are shipped via Correos. The estimated delivery time will be shown before the order is completed and in the purchase confirmation; it is counted in business days from the moment the order leaves the warehouse and is indicative. In any case, unless otherwise agreed, the order will be delivered within 30 calendar days at most from the conclusion of the contract.

Order preparation

We will prepare the order after payment is confirmed and will notify you of its dispatch, with tracking if the carrier offers it. If there is a significant delay, we will inform the Customer.

Address and delivery

The order will be sent to the address provided by the Customer, who must check that it is complete and correct. If an error in the address or a failure to receive the parcel attributable to the Customer prevents delivery, we may only pass on the reasonable and demonstrable costs of a new shipment or return to origin, provided they have been previously communicated. This charge will not apply when the incident is attributable to the Seller or the carrier.

Delivery incidents

If the parcel is damaged, arrives incomplete or does not match the order, contact info@amorpsique.com as soon as possible and, if possible, provide photographs. This notice helps us investigate and resolve the matter with the carrier, but it does not establish a 48-hour deadline or limit the Customer's legal rights.

Withdrawal and returns

The consumer may withdraw from the purchase within 14 calendar days of receiving the product, subject to legal exceptions. The procedure and the form template are in "Right of withdrawal". To notify us, you can write to info@amorpsique.com or use the electronic means provided on the Website, if available.

Costs and condition of returned products

The Customer will bear the direct costs of return when informed of this before purchasing. Amor&Psique will bear those costs if the product is defective, damaged on arrival or is not the order placed.

The consumer is only liable for the diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product. A return will not be automatically rejected for lack of the original packaging. The exception applicable to certain sealed goods for health or hygiene reasons is limited to products that meet the legal requirements and have been unsealed after delivery.

Refunds

In the event of withdrawal, we will refund the payments received, including the initial standard delivery costs, without undue delay and at the latest within 14 calendar days of being informed. We may withhold the refund until we receive the products or until the Customer provides proof of their return, whichever occurs first. The refund will be made using the same payment method, unless expressly agreed otherwise at no cost to the Customer. A more expensive initial delivery chosen by the Customer does not oblige us to refund the extra cost compared with the cheapest standard option.

Return address

Send the products to: Sevillana de Fragancias y Perfumes, S.L., Avda. República Argentina, 13, 8.º C, 41011 Seville, Spain. We recommend using a tracked service and keeping the proof of shipment.

Defective product and legal guarantee

If the product has a lack of conformity, write to info@amorpsique.com stating the order number and describing the problem. Bringing the product into conformity will be handled free of charge under the legal guarantee. The applicable periods and remedies are those provided by law; the legal guarantee is three years from delivery.